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TGMC Imaging Department wins national journal's Facility of the Year award
Chalk up another award for the Radiology and Special Imaging Department at Terrebonne General Medical Center: the title of Imaging Facility of the Year from Advance for Imaging Professionals."We know we offer the best imaging services available anywhere, and now everyone else knows too," says Radiology Director Ritchie Dupre. "Having your peers thank you for excellent service is almost as rewarding as having your patients thank you for excellent service." In an entry essay written for the contest, Dupre explained what makes his workplace special. Terrebonne General's department is "as unique as the culture it is engrossed in," Dupre writes. "But what exactly sets TGMC's imaging team apart from the rest? There are three key components that make this a great synergy: people, technology and support." Advance for Imaging Professionals is a medical journal with a nationwide subscription base of radiology and medical imaging professionals. In addition to winning the Imaging Facility of the Year honor, the department was also featured on the cover of the publication's November 3, 2003, issue.
Patient volumes are up, waiting times are down and radiology services are better than ever, thanks to the new Outpatient Imaging Center in the Medical Atrium. "We're now performing up to 1,300 outpatient exams a month. But our average waiting time for CAT scans, our most common procedure, has dropped from two hours to about seven minutes," says Radiology Director Ritchie Dupre. "We've seen a big improvement in patient satisfaction because we're much more efficient." Inpatient imaging services are still provided in the hospital, so they do not interrupt the outpatient appointment schedule. The Outpatient Imaging Center's new, open MRI (magnetic resonance imaging) scanner is the region's largest open magnet. The larger magnet means faster scan times and higher-quality images. The open scanner also has no sides, giving the patient a sense of freedom. "When we had just the closed MRI, we had to medicate one in every 100 patients," Dupre says. "With the open MRI as an option, we medicate only one in 300 patients. It's more cost-effective and safer." In addition to MRI, the center offers:
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